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Xero Crashes when I return to "Dashboard"

  • 2 cavab
  • 2 have this problem
  • 8 views
  • Last reply by graham35

gary55wands
gary55wands
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I get the following message when in Xero if I leave "dashboard" and then try to return to it. I have cleared ALL history and cookies TWICE nothing changes. Xero works fine in Edge (Shit) and Chrome (double Shit) 

I have remove the tracking protection for the site as well


The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete. 

   This problem can sometimes be caused by disabling or refusing to accept cookies.
I get the following message when in Xero if I leave "dashboard" and then try to return to it. I have cleared ALL history and cookies TWICE nothing changes. Xero works fine in Edge (Shit) and Chrome (double Shit) I have remove the tracking protection for the site as well The page isn’t redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.

All Replies (2)

FredMcD
FredMcD
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http://kb.mozillazine.org/The_page_isn't_redirecting_properly Not Redirecting properly = cookies

https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

graham35
graham35
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Had this issue, followed suggestions above and clearing the cash worked.