Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

recover old bookmarks and passwords

  • 2 cavab
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

more options

Ok.. I've been allowing Firefox to update on it's own as needed.. But HOW do I get my bookmarks back and passwords??

I've read many of the 'click here' click there results.. but I'm a user.. my first 'computer' was an Atari 800.. (I'm 58)

So.. please tell me.. and also 'WHERE ARE MY bookmarks?' I see the old firefox folder.. but the folders inside are empty?? Like huh?? This is getting a little frustrating.. Please help in 'clear' language.. Thanks

Ok.. I've been allowing Firefox to update on it's own as needed.. But HOW do I get my bookmarks back and passwords?? I've read many of the 'click here' click there results.. but I'm a user.. my first 'computer' was an Atari 800.. (I'm 58) So.. please tell me.. and also 'WHERE ARE MY bookmarks?' I see the old firefox folder.. but the folders inside are empty?? Like huh?? This is getting a little frustrating.. Please help in 'clear' language.. Thanks

All Replies (2)

more options

Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update