Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Emails disappearing from unified inbox

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by trevman000

more options

I have several email accounts that I have associated to a unified inbox via IMAP. For some time, I have sensed emails go missing. This morning it happened in front of my eyes, so I was able to investigate. I had an email come in. It showed up in the unified inbox. I opened it and replied. I was reading the next email and noticed the one I had just replied to sudden disappeared out of the unified inbox.

I searched for the subject, it was still "somewhere" and reported to be in "Inbox" Turns out it was in the "subfolder" under unified inbox relating to the account it came in to. Shouldn't all emails in the inboxes for my various accounts be reflected in the top-level, unified inbox? It is very confusing.

I have several email accounts that I have associated to a unified inbox via IMAP. For some time, I have sensed emails go missing. This morning it happened in front of my eyes, so I was able to investigate. I had an email come in. It showed up in the unified inbox. I opened it and replied. I was reading the next email and noticed the one I had just replied to sudden disappeared out of the unified inbox. I searched for the subject, it was still "somewhere" and reported to be in "Inbox" Turns out it was in the "subfolder" under unified inbox relating to the account it came in to. Shouldn't all emails in the inboxes for my various accounts be reflected in the top-level, unified inbox? It is very confusing.
Attached screenshots

All Replies (1)

more options

Hang on. Perhaps what is happening is that emails in the unified inbox are getting reordered based on timestamps on emails coming in from the various email accounts. Understandable. So just maybe, instead of disappearing, the ordering is just changing. While confusing, not a Thunderbird issue if that is what is happening