Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

browser

  • 5 cavab
  • 1 has this problem
  • 12 views
  • Last reply by Paul

more options

When I sign in to Wal-Mart.com with Firefox. I get a constant barrage of messages asking me to press and hold to prove I am human. It never works. It says try again in red letters. Then it says technical problem, try again. Then it can say robot or human and the process repeats itself for anything I try to do at that site. Opera opens immediately and has none of these problems. Walmart told me Firefox is to blame. Help!

When I sign in to Wal-Mart.com with Firefox. I get a constant barrage of messages asking me to press and hold to prove I am human. It never works. It says try again in red letters. Then it says technical problem, try again. Then it can say robot or human and the process repeats itself for anything I try to do at that site. Opera opens immediately and has none of these problems. Walmart told me Firefox is to blame. Help!

All Replies (5)

more options

Hi

What level of enhanced tracking protection do you have set in Firefox for Android?

Do you have any add-ons installed?

more options

I have standard enhanced tracking. Add ons are Privacy Badger, AdGuard Ad Blocker and Privacy Possum.

more options

Okay, thank you.

Can you try without those add-ons being enabled?

more options

I will try them. I hope the ad blocker is not the problem. It really works on my tv guide. Will just experiment and see if it clears up. Thanks for the advice.

more options

No problem, glad we could help.