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Yahoo mail access not available

  • 5 cavab
  • 1 has this problem
  • 19 views
  • Last reply by jonzn4SUSE

geno368
geno368
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For several years I have always checked all my email accounts with Firefox and for the last few months, yahoo mail is not accessible. It redirects to att or currently.com. I have to open chrome browser and it works fine.

For several years I have always checked all my email accounts with Firefox and for the last few months, yahoo mail is not accessible. It redirects to att or currently.com. I have to open chrome browser and it works fine.

All Replies (5)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi, are you an AT&T Yahoo customer or a direct Yahoo customer?

What address are you starting from? For me:

Does that new portal work for you?

The mail button seems to transit through multiple sites, so there's a risk that the chain will break at some point:

I'm not sure why it has this complicated setup (maybe it works differently if you have logged in before and have some Yahoo or AT&T cookies already set).

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe/Troubleshoot Mode: In this mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Safe/Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

If Firefox is not running:

Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?

geno368
geno368 Question owner
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Thanks for your reply...the url I have always used is: mail.yahoo.com. It redirects to att.com or currently.com which I don't have an email address or account.....

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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So you are not an AT&T customer and never were an AT&T/SBC Global/Pacific Bell customer?

It's strange that Yahoo thinks you might be. Did you try clearing cache and Yahoo cookies as suggested previously?

geno368
geno368 Question owner
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I used to have a bellsouth email account several years ago...I now have att cell phone account but no att email or internet acct

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Not able to replicate the issue. see screenshot What happens when you go to yahoo.com, click on sign in, and then check your mail? Who are you using for DNS? Have you flushed your DNS? ipconfig /flushdns