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problem with accessing a couple of web sites including aaa.com Want to update Firefox browser

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  • Last reply by FredMcD

abmdavis
abmdavis
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I would like to do an update of Firefox Browser. I've been unable to log in to websites, such as my bank, for which I have been able to access. Strange but I could log in, then for about a week I couldn't log in to bank site via my Icon shortcut. Then it began working again under the original icon. I was forced to use google during this time, which has worked. I prefer Firefox, because of more privacy. Again today, I was unable to access aaa.com, I was able to sign on via my iphone 8. Then I tried Google sign on, again it worked. This problem is intermittent. I thought I'd make sure Firefox Browser was updated. I have windows 7 on this computer. The browser update seemed to start then just hang.

I would like to do an update of Firefox Browser. I've been unable to log in to websites, such as my bank, for which I have been able to access. Strange but I could log in, then for about a week I couldn't log in to bank site via my Icon shortcut. Then it began working again under the original icon. I was forced to use google during this time, which has worked. I prefer Firefox, because of more privacy. Again today, I was unable to access aaa.com, I was able to sign on via my iphone 8. Then I tried Google sign on, again it worked. This problem is intermittent. I thought I'd make sure Firefox Browser was updated. I have windows 7 on this computer. The browser update seemed to start then just hang.

All Replies (1)

FredMcD
FredMcD
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Your User Agent shows you are using the current Firefox version.

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.