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TB can't download update, falseley shows update always available

  • 2 cavab
  • 2 have this problem
  • 10 views
  • Last reply by david

Schwim
Schwim
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Hello there everyone!

This has begun happening for the last couple of months. Thunderbird will show and update arrow with a notification that the update can not be downloaded and a link to manually download the update. Going to that link and viewing all releases shows that I'm on the latest stable release(currently 91.6.0. If I download and install, upon TB startup, I will get the notification again as soon as it does it's update check.

Can someone tell me what's going on? If this is just the new normal, can I disable the update check?

Thanks for your time!

Hello there everyone! This has begun happening for the last couple of months. Thunderbird will show and update arrow with a notification that the update can not be downloaded and a link to manually download the update. Going to that link and viewing all releases shows that I'm on the latest stable release(currently 91.6.0. If I download and install, upon TB startup, I will get the notification again as soon as it does it's update check. Can someone tell me what's going on? If this is just the new normal, can I disable the update check? Thanks for your time!

All Replies (2)

Schwim
Schwim Question owner
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The power of open source community support, I guess. Thanks for all the help.

david
david
  • Top 10 Contributor
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My first suggestion would be to turn off the update check. My second suggestion, since this is an unusual situation, would be to uninstall TB, clear registry of any remaining entries (a simple search for 'thunderbird' should suffice), followed by a reinstall. To make the restart easier, I suggest renaming the appdata roaming thunderbird folder before the reinstall to ensure the new install doesn't create a new profiles.ini file. After the install, then remove any newly-created thunderbird folder in roaming, and rename the original back. I think that will allow TB to start and immediately be in sync with profile. Why this happened to you, I don't know, as I have not seen this reported before.