Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Back button and other buttons not working!

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

jeremiahlaurent92
jeremiahlaurent92
more options

I'm currently facing a sudden very weird problem. How it works is, except through the google-Firefox New Tab, I cannot type anything into the URLs, and I cannot press the back button, or any of the system/setting/app buttons other than the Download, including the "favorite/bookmark this page" button next to where you put URLs (which as noted, is inaccessible.)

It seems to have suddenly happened without any warning today, but it means I cannot use the back button, type in URLs except through the New Tabs, and other very odd restrictions.

I'm currently facing a sudden very weird problem. How it works is, except through the google-Firefox New Tab, I cannot type anything into the URLs, and I cannot press the back button, or any of the system/setting/app buttons other than the Download, including the "favorite/bookmark this page" button next to where you put URLs (which as noted, is inaccessible.) It seems to have suddenly happened without any warning today, but it means I cannot use the back button, type in URLs except through the New Tabs, and other very odd restrictions.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

This could be a problem with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use the "Places Database" -> "Verify Integrity" button on the "Help -> More Troubleshooting Information" (about:support) page

If errors are reported with "Verify Integrity", close and restart Firefox or reboot and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder with Firefox closed. Firefox will rebuild places.sqlite and restore the bookmarks from the most recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
  • you lose the history when a new places.sqlite is created

You may have to restore an older bookmarks backup in the bookmarkbackups folder via the Bookmarks Manager (Library).

See also:

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).