Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Locked out of Google Account

  • 1 cavab
  • 1 has this problem
  • 4 views
  • Last reply by jonzn4SUSE

Danman
Danman
more options

Hello Mozilla community.

I have been locked out of my Google account. When I try to log in I get to the Verify its you screen. I click next and it takes me to, "You’ve been signed out for your protection", page. I click continue and it takes me to the account recovery page. I enter my password and get the message: "Google couldn’t verify this account belongs to you".

I've uninstalled Mozilla and reinstalled the latest version. I've added no add-ons and tried agin with no sucess.

I was able to access my account using Google Chrome wiht no issues. Can you help please?

Hello Mozilla community. I have been locked out of my Google account. When I try to log in I get to the Verify its you screen. I click next and it takes me to, "You’ve been signed out for your protection", page. I click continue and it takes me to the account recovery page. I enter my password and get the message: "Google couldn’t verify this account belongs to you". I've uninstalled Mozilla and reinstalled the latest version. I've added no add-ons and tried agin with no sucess. I was able to access my account using Google Chrome wiht no issues. Can you help please?
Attached screenshots

All Replies (1)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Try forgetting the site and clearing your browser cache. https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox