Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox sessions

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

My firefox sometimes open tabs as it was before but sometimes it opens new session or session I had about month ago. That session even have my month back history,but not actual. Sync have no affect at all

My firefox sometimes open tabs as it was before but sometimes it opens new session or session I had about month ago. That session even have my month back history,but not actual. Sync have no affect at all

All Replies (1)

more options

Are you using more than one Firefox program or version? Are you using more than one profile?


You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html


Type about:support<enter> in the address box.

Under Troubleshooting Information on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show or Open Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Locate the above file. Then rename or delete it. Restart Firefox.