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Latest version 99.0 is causing problems with Amazon order lookup page

  • 4 cavab
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

andrakin8
andrakin8
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After updating to the latest version 99.0, my Amazon order lookup page is stuck in a loop while trying to load the page - it tries to load the page over and over again. This doesn't happen with Google Chrome or MS Edge browsers. Also, other Amazon pages seem to work OK. I've tried restarting my computer, clear the cache, and start Firefox in troubleshooting mode, but none worked. Any ideas on what's going on and how to fix this?

After updating to the latest version 99.0, my Amazon order lookup page is stuck in a loop while trying to load the page - it tries to load the page over and over again. This doesn't happen with Google Chrome or MS Edge browsers. Also, other Amazon pages seem to work OK. I've tried restarting my computer, clear the cache, and start Firefox in troubleshooting mode, but none worked. Any ideas on what's going on and how to fix this?

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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What security software are you running? You may need to try Windows in Safe Mode with networking.

FredMcD
FredMcD
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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

andrakin8
andrakin8 Question owner
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Thanks to everyone for your quick responses.

Points of info:

Security software: I'm just using Microsoft's standard security suite that came with Windows 10.

Site blocking and tracking protection: Just standard settings provided by Firefox and DuckDuckGo. Nothing special.

Firefox worked fine until latest version update. Problem only showed up after latest update. Google Chrome and MS Edge with DuckDuckGo work fine. I'd tried clearing Firefox cache and cookies, but didn't do anything. Also, ran troubleshooting mode and rebooting my computer yielded no favorable result. Interesting thing, however, it'd mysteriously fixed itself this morning. Not sure how or why, but my Amazon order lookup page (as well as WalMart's in-page links) are now working as they should. Must have been those pesky gremlins!

FredMcD
FredMcD
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As long as the problem is gone.