Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Saved invalid saved email adress

  • 3 cavab
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

more options

How do I change my "saved" email Address in your browser? It currently has my very old email address: [edited email from public] @cox.net. Many websites display that old setting associated with my info/reply. In my canned responses, I can change/update my name, phone #, etc....but cannot repeat cannot change the email address. The block displays: [edited email from public] @cox.net. I have went to settings, privacy & security, etc in your application to search how I can update this Old Email Address. Your application always sends email to my correct address: [edited email from public] @gmail.com but when I reply to the site/request my response/page displays the old incorrect email. Please Please advise how I can correct this severe problem. It prevents me from donating to viable causes/programs because my reply lists my incorrect email address.....BTW I will be most most happy to donate to you guys if we can get this error corrected. Thank You in advance for our help. Wayne Bostic, [removed phone# from public], [removed email from public]

How do I change my "saved" email Address in your browser? It currently has my very old email address: [edited email from public] @cox.net. Many websites display that old setting associated with my info/reply. In my canned responses, I can change/update my name, phone #, etc....but cannot repeat cannot change the email address. The block displays: [edited email from public] @cox.net. I have went to settings, privacy & security, etc in your application to search how I can update this Old Email Address. Your application always sends email to my correct address: [edited email from public] @gmail.com but when I reply to the site/request my response/page displays the old incorrect email. Please Please advise how I can correct this severe problem. It prevents me from donating to viable causes/programs because my reply lists my incorrect email address.....BTW I will be most most happy to donate to you guys if we can get this error corrected. Thank You in advance for our help. Wayne Bostic, [removed phone# from public], [removed email from public]

Modified by James

All Replies (3)

more options

That could be the form filler built into Firefox. Click in the field, enter a character or two and STOP ! Using the arrow keys, highlight an unwanted entry. Then press Shift + Delete

Repeat as needed.

more options

Sorry, on the display my incorrect email address is displayed with other fields, name, phone #. Thay can be edited. The email box displays ONLY. I cannot enter any characters nor correct it. Very Very Frustrating. Heavy Sigh. Hope someone has a solution. Tx for all your help.

more options

Is this a normal text field or the login page?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}