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Unable to print TB message

  • 3 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Toad-Hall

SweetTasha
SweetTasha
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When I try to print a message from Inbox, I see the print dialog and fill/select the options and click PRINT. Nothing happens. It goes into a wait with the Windows "whirling circle". I get a Windows message that print isn't responding.

PRINT DIALOG https://www.dropbox.com/s/9apembn5ts5q4gb/thunderbird%20print%20does%20not%20respond.jpg?dl=0 link text

EMAIL MESSAGE link text

TIA for your help. SweetTasha

When I try to print a message from Inbox, I see the print dialog and fill/select the options and click PRINT. Nothing happens. It goes into a wait with the Windows "whirling circle". I get a Windows message that print isn't responding. PRINT DIALOG [http:// https://www.dropbox.com/s/9apembn5ts5q4gb/thunderbird%20print%20does%20not%20respond.jpg?dl=0 link text] EMAIL MESSAGE [https://www.dropbox.com/s/s2m2n07z7i1h9z4/Cornerstone%20Medical%20Services%20of%20Columbus%2C%20LLC%20AutoPAY%20payment%20confirmation%20-%20HME%20Billpay%20%28do.not.reply%40hmebillpay.com%29%20-%202022-07-11%200333.eml?dl=0 link text] TIA for your help. SweetTasha

All Replies (3)

SweetTasha
SweetTasha Question owner
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I uploaded an image of the print dialog. I have the .eml file but apparently the forum doesn't permit uploading that.

SweetTasha.

SweetTasha
SweetTasha Question owner
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The print command was defaulting to a printer that no longer exists. I should have caught that but the non-existent printer name and the new name were identical except for trailing characters.

SweetTasha.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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  • In Menu icon > Preferences > General
  • Scroll to bottom
  • click on 'Config Editor' button
  • accept the friendly warning:)
  • In top search type: print.printer

Each printer is listed and will have several preferences for that printer.

Locate the 'non-existant' printer - and then click on the 'bin' delete icon on the right. Remove all entries for that 'non-existant' printer. This should get it removed from the list of printers when you want to print.