Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Changed hosting platforms and Thunderbird account loses folders

  • 2 cavab
  • 0 have this problem
  • 22 views
  • Last reply by grannyt01

more options

After successfully migrating my website to a new host, I tried updating my email setup using the most current version of Thunderbird on my Mac. I use IMAP. My email has many folders. When I change the server name from my previous host's server to the new host's server name, all my folders disappear. And of course I don't receive new emails if I keep the old server name. How can I update the server names yet retain all my old email and folders? Thanks.

After successfully migrating my website to a new host, I tried updating my email setup using the most current version of Thunderbird on my Mac. I use IMAP. My email has many folders. When I change the server name from my previous host's server to the new host's server name, all my folders disappear. And of course I don't receive new emails if I keep the old server name. How can I update the server names yet retain all my old email and folders? Thanks.

Chosen solution

Before losing an IMAP account, you can save the messages to your pc by checking to ensure it is set for offline use and to then use File>offline to ensure all messages are downloaded. You can then copy the IMAP folders (e.g., INBOX, INBOX.msf) to your local folders section for future use.

Read this answer in context 👍 1

All Replies (2)

more options

Seçilmiş Həll

Before losing an IMAP account, you can save the messages to your pc by checking to ensure it is set for offline use and to then use File>offline to ensure all messages are downloaded. You can then copy the IMAP folders (e.g., INBOX, INBOX.msf) to your local folders section for future use.

more options

Thank you david. This is helpful.