Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Thunderbird now rejects my password

  • 2 cavab
  • 0 have this problem
  • 24 views
  • Last reply by Bardi

rjtmoore
rjtmoore
more options

Message: Login to server outlook.office365.com with username xxxxxxx@xxxxxxx.com (my work email account set up thru GoDaddy) failed.

This is not my primary method for using my work email (Gmail's webmail interface is and, yes, still works fine). But every once in a while, I want to use the features of TBird that aren't possible with Gmail. So, I tried running TBird last weekend and got that message. So, first I tried signing in thru GoDaddy (O365 webmail) and used my existing password, and of course it worked fine. I then tried deleting the TBird account and adding it as new. TBird recognizes O365 accounts and I used those settings but, again, the password was rejected. So I went semi-nuclear and uninstalled TBird then reinstalled it. NO DIFFERENCE.

WHY is TBird rejecting my valid password - ESPECIALLY when it was working before?

Please pardon the raised voice all caps here and there - I'm really frustrated and don't understand what broke or how it broke and I can't fix it.

HELP!

Message: '''Login to server outlook.office365.com with username xxxxxxx@xxxxxxx.com''' (my work email account set up thru GoDaddy) '''failed'''. This is not my primary method for using my work email (Gmail's webmail interface is and, yes, still works fine). But every once in a while, I want to use the features of TBird that aren't possible with Gmail. So, I tried running TBird last weekend and got that message. So, first I tried signing in thru GoDaddy (O365 webmail) and used my existing password, and of course it worked fine. I then tried deleting the TBird account and adding it as new. TBird recognizes O365 accounts and I used those settings but, again, the password was rejected. So I went semi-nuclear and uninstalled TBird then reinstalled it. NO DIFFERENCE. WHY is TBird rejecting my valid password - ESPECIALLY when it was working before? Please pardon the raised voice all caps here and there - I'm really frustrated and don't understand what broke or how it broke and I can't fix it. HELP!
Attached screenshots

All Replies (2)

david
david
  • Top 10 Contributor
more options

I believe that office365 requires a different password when accessing the account via an email client. This has become fairly common with several email providers, including Gmail. Godaddy should have this information for you, but I did see this URL that may help. https://www.getmailbird.com/outlook-office-365-app-password/

Bardi
Bardi
more options

The App password - I'm familiar with as I've helped others with their Verizon/AOL email account set ups with email clients.

BUT I do not have the menu on the My Account page at all (with a Security tab). I have a menu down the left side and this is what it looks like (see attached).

Additional or more up to date directions, perhaps?

HELP! Robert