Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot Get E-mail after 102.2.0 Update

  • 21 cavab
  • 9 have this problem
  • 2 views
  • Last reply by Wayne Mery

more options

I was on Thunderbird this AM with no issues until it did the 102.2.0 update. Now I cannot get into any e-mail account (AOL & GMAIL). Getting this message:

The server does not support the selected authentication method. Please change the 'Authentication method' in the 'Account Settings | Server settings'.''

All Security is set as the attached graphic and worked perfectly before this update

Please advise & thank you

I was on Thunderbird this AM with no issues until it did the 102.2.0 update. Now I cannot get into any e-mail account (AOL & GMAIL). Getting this message: ''The server does not support the selected authentication method. Please change the 'Authentication method' in the 'Account Settings | Server settings'.'''' All Security is set as the attached graphic and worked perfectly before this update Please advise & thank you
Attached screenshots

All Replies (20)

more options

It may help if you post screenshots of both input server settings and both output server settings.

more options

OK. I see seven accounts. It may be useful if you post a screenshot of the smtp server page and the incoming server page for the account with the problem.

more options

Hello - every account has the problem. And all are set roughly the same:

smtp.aol.com (Port 465) smtp.gmail.com (Port 465) smtp.mail.yahoo.com (Port 465)

I am getting the error Inbound though. Says incorrect Authentication method: The server does not support the selected authentication method. Which for all of my e-mail accounts (AOL/GMail/Yahoo) is the same (below):

SSL/TLS OAuth2

And none work now

Worked fine before this update just this AM. I do notice some new authentication methods

Modified by frank232

more options

Hello - every account has the problem. And all are set roughly the same:

smtp.aol.com (Port 465) smtp.gmail.com (Port 465) smtp.mail.yahoo.com (Port 465)

I am getting the error Inbound though. Says incorrect Authentication method: The server does not support the selected authentication method. Which for all of my e-mail accounts (AOL/GMail/Yahoo) is the same (below):

SSL/TLS OAuth2

And none work now

Worked fine before this update just this AM. I do notice some new authentication methods

more options

I've got the same problem with my AOL POP3 account under Fedora Linux, for Thunderbird version 102.2.0-1.fc36. I could not get mail using the server settings, but I could send mail.

To fix this I backed off to the previous version of Thunderbird, installing it by using the command

    sudo dnf install thunderbird-91.7.0-1.fc36

This lets me receive my mail.

more options

Hello c.willi - I can send as well.

How do I execute that command on a MAC? Or is there a way to roll back to an older version?

more options

Fank32,

I'm afraid I'm not familiar with the packaging on MacOS.

Chris

more options

Hello - I still need help here. Can't get any e-mail. How to I revert back to the prior version on a MAC (steps)? I tried all the authentication methods and none work

Please advise

more options

Went back to 102.1.2 and have same issue. How far do I have to go back?

Gmail seems to be working with OAuth2. Not AOL though

Modified by frank232

more options

Am I going to get any help here? Mozilla/Thunderbird broke my AOL connection with this last update?

more options

It may help if you focus on one account, not all of them, and post the full smtp and input server settings and the explicit message received.

more options

Hello David - I posted the exact message received above. Here it is again:

The server does not support the selected authentication method. Please change the 'Authentication method' in the 'Account Settings | Server settings'.

Attached is an example of how all 3 of my AOL accounts are setup

The Outbound works

Thanks in advance

Modified by frank232

more options

I think AOL does not support OAUTH, but uses its own APP password generator. All settings I've seen in websearch use TLS/SSL. The upgrade may have forced a need for a fresh password. This URL may be useful: https://help.aol.com/articles/Create-and-manage-app-password

more options

Hello - It worked with OAUTH as of yesterday morning so it does/did support it. Using SSL/TLS/OAuth2

Actually the last time this happened I switched to OAuth2 to correct this same issue of not getting mail due to authentication

There is something with their security that does require re-signing in via the web sometimes but I did that and it had no effect. I have also verified at AOL that Thunderbird has been granted access. Either way it does not like this upgrade

Thanks for the link. Will check that out

more options

I have tried everything at this point.

Is Thunderbird going to address these issues being reported by ALO/MS365 users? There are some reports of this bug with a fix in version 103 but I can't wait months......

more options

Other AOL users are using the new release. I regret that I do not know AOL.

more options

Thanks for trying David

more options

This is how I solved my issue in case other MAC users encounter this:

1 Identified the last e-mail downloaded 2 Restored the Thunderbird application from before that point via Time Machine 3 Restored the Library/Thunderbird folder from before that point via Time Machine 4 Turned of auto updates


Hope this helps

more options

WIN 10 user. The latest upgrade (102.2.1) broke my AOL mail also.

Got this message just as previously commented: "The server does not support the selected authentication method. Please change the 'Authentication method' in the 'Account Settings | Server settings'. "

I've tried all the options for alternate 'Authentication methods", none work. AOL mail was working fine 10 minutes before the update installed, using "OAUTH."

I can still get my AOL on a web browser, but want to use Thunderbird.

  1. 1
  2. 2