Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Random/Strange Characters in GMail

  • 2 cavab
  • 0 have this problem
  • 8 views
  • Last reply by d_F_90

more options

Hello,

Firefox is my preferred browser but lately I will periodically have an issue where the text of an email will come through with random special characters (please see image attached). I tried running the browser in Private Mode and got the same result, but when I tried Safari there doesn't seem to be an issue.

Thank you in advance for any tips or thoughts!

Hello, Firefox is my preferred browser but lately I will periodically have an issue where the text of an email will come through with random special characters (please see image attached). I tried running the browser in Private Mode and got the same result, but when I tried Safari there doesn't seem to be an issue. Thank you in advance for any tips or thoughts!
Attached screenshots

All Replies (2)

more options

Can you post a screenshot of how Safari displays that text ?

Could be a problem with a font.

You can check in Font Book for font issues like corrupted and duplicate fonts.

You can right-click and select "Inspect" to open the built-in Inspector with this element selected.

You can check in the Rules tab in the right panel in the Inspector what font-family is used for selected text. You can check in the Fonts tab in the right panel in the Inspector what font is actually used because Firefox might be using a different font than specified by the website.

more options

Thanks for the reply! Attached is a screenshot of the Safari text, as well as a screenshot of the Firefox Inspector pane... It looks like it's just Arial, nothing too exotic.