We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Why does Firefox fail to save the username, but does save the password for some sites?

  • 2 cavab
  • 0 have this problem
  • 1 view
  • Last reply by PTArtist

PTArtist
PTArtist
more options

I am often frustrated to find that with some sites I can see the Save this login? prompt, and I click to save it, only to find later that the website name and password do get saved, but the username/account name is NOT saved.

I can see this saved login with a search by website name, and it will display this with the text "no username" in parentheses in the username field. And I can edit it to add the username manually, to make it more useful. This does not happen with all websites...

This has been true for a couple of years, so I don't know when I first saw this.

I see a few archived posts about this or similar problems but they are not too helpful. I prefer NOT to install add-ons to fix basic functions, or to download and run javascript to modify things that are not available as a user setting, to be lost when new versions come along.

Is this a Firefox bug?

Is there a way to correct this?

I am often frustrated to find that with some sites I can see the Save this login? prompt, and I click to save it, only to find later that the website name and password do get saved, but the username/account name is NOT saved. I can see this saved login with a search by website name, and it will display this with the text "no username" in parentheses in the username field. And I can edit it to add the username manually, to make it more useful. This does not happen with all websites... This has been true for a couple of years, so I don't know when I first saw this. I see a few archived posts about this or similar problems but they are not too helpful. I prefer NOT to install add-ons to fix basic functions, or to download and run javascript to modify things that are not available as a user setting, to be lost when new versions come along. Is this a Firefox bug? Is there a way to correct this?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

One possible cause is a multi-page login form where the first page has the username and the second page the password field. Some websites also use hidden fields for login and/or password what can confuse Firefox. You can check via the right-click context menu whether Firefox recognizes field in a login form (you would see: "Use Saved Login/Password" in the context menu).

You can use "Inspect" in the right-click context menu to open the built-in Inspector with this element selected to see what the login form looks like.

PTArtist
PTArtist Question owner
more options

I am viewing a login page for the Artsonia website.

Both the username and the password fields are displayed together. Firefox has previously displayed the menu asking if it should save this password, and I had chosen to save it.

When I checked the saved logins, the login for this site was saved with (no username).

Now I can see the login page with the saved (but hidden) password in that correct field, but with a blank username field. In this case the username is an email address.

When I open the Inspector, I do see the login form with the password as dots.

Now I can enter the correct email address, and the password stays so that I can login. Firefox asks if want to update this login, and when choose yes, it saves both the username and the password.