Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I formated my PC and when i logged in Firefox account, it just LOST all my old sync data

more options

I always used firefox sync and it always worked, but yesterday when i formatted my pc and logged into sync hoping to get my data back, it just brought me an empty profile. Now when i loggin it brings just data about the extensions i installed today Please i don't know what to do my data was all there.

I always used firefox sync and it always worked, but yesterday when i formatted my pc and logged into sync hoping to get my data back, it just brought me an empty profile. Now when i loggin it brings just data about the extensions i installed today Please i don't know what to do my data was all there.

All Replies (1)

more options

i just want to recover my old sync from january 5