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Cant login into email account

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  • Last reply by thies.pape

thies.pape
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A friend of mine uses thunderbird for his email. Now since two days he cant login into one of his email accounts. He uses one gmail and two t-mobile accounts. One of this t-mobile accounts is the problem. He cant login, the loginprombt says that "thunderbird cannot connect to server" after he entered the password. I went with him through some settings and tried other solutions posted here : https://support.mozilla.org/en-US/questions/1317758 (and another, cant find it now)

Server settings seem all fine, they are all the same as the other t-mobile account (they should use the same stuff right? Not an email expert) we also tried reinstalling, credentials are fine btw, he can login into webmail

I tried looking into logs etc, but found myself now even more confused. Maybe you guys could help? My guess would be something with that last_modified.json? But what to do with it?

Thank you in advance for any potential help and I wish everyone a great week :)

22:04:54.867 1676927094867 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons 22:04:55.627 Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:541:15 22:04:55.633 services.settings: Failed to load last_modified.json: TypeError: NetworkError when attempting to fetch resource. Utils.jsm:330 22:04:55.995 Layout-Darstellung wurde erzwungen, bevor die Seite vollständig geladen war. Falls Stylesheet noch nicht geladen sind, kann dies zu einem kurzzeitigen Darstellung des Inhalts ohne Formatierung führen. aboutconfig.js:470:9 22:04:56.046 Trying to load C:\Program Files\Mozilla Thunderbird\libotr.dll OTRLib.jsm:64:11 22:04:56.047 Successfully loaded OTR library C:\Program Files\Mozilla Thunderbird\libotr.dll OTRLib.jsm:72:13 22:04:56.260 Relative Positionierung von Tabellenzeilen und Zeilengruppen wird jetzt unterstützt. Diese Website muss möglicherweise aktualisiert werden, weil sie sich darauf verlassen könnte, dass diese Funktion keine Wirkung hat. preferences.js:279:2 22:05:31.004 Diese Seite befindet sich im Kompatibilitätsmodus (Quirks). Das Seitenlayout kann beeinflusst werden. Verwenden Sie für den Standardmodus "".

A friend of mine uses thunderbird for his email. Now since two days he cant login into one of his email accounts. He uses one gmail and two t-mobile accounts. One of this t-mobile accounts is the problem. He cant login, the loginprombt says that "thunderbird cannot connect to server" after he entered the password. I went with him through some settings and tried other solutions posted here : https://support.mozilla.org/en-US/questions/1317758 (and another, cant find it now) Server settings seem all fine, they are all the same as the other t-mobile account (they should use the same stuff right? Not an email expert) we also tried reinstalling, credentials are fine btw, he can login into webmail I tried looking into logs etc, but found myself now even more confused. Maybe you guys could help? My guess would be something with that last_modified.json? But what to do with it? Thank you in advance for any potential help and I wish everyone a great week :) 22:04:54.867 1676927094867 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons 22:04:55.627 Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:541:15 22:04:55.633 services.settings: Failed to load last_modified.json: TypeError: NetworkError when attempting to fetch resource. Utils.jsm:330 22:04:55.995 Layout-Darstellung wurde erzwungen, bevor die Seite vollständig geladen war. Falls Stylesheet noch nicht geladen sind, kann dies zu einem kurzzeitigen Darstellung des Inhalts ohne Formatierung führen. aboutconfig.js:470:9 22:04:56.046 Trying to load C:\Program Files\Mozilla Thunderbird\libotr.dll OTRLib.jsm:64:11 22:04:56.047 Successfully loaded OTR library C:\Program Files\Mozilla Thunderbird\libotr.dll OTRLib.jsm:72:13 22:04:56.260 Relative Positionierung von Tabellenzeilen und Zeilengruppen wird jetzt unterstützt. Diese Website muss möglicherweise aktualisiert werden, weil sie sich darauf verlassen könnte, dass diese Funktion keine Wirkung hat. preferences.js:279:2 22:05:31.004 Diese Seite befindet sich im Kompatibilitätsmodus (Quirks). Das Seitenlayout kann beeinflusst werden. Verwenden Sie für den Standardmodus "<!DOCTYPE html>".

Chosen solution

resolved, was an error of the mail company.

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thies.pape
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resolved, was an error of the mail company.