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Cannot sign in into my Navy account

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  • Last reply by cor-el

A Rodriguez
A Rodriguez
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After updating to the latest version of Firefox (110.0.1) I can no longer sign in to my navy account. I've been using Firefox for years and never had an issue.

Normally, when I sign in, it brings me to their dual authentication page. Now, I just get an "access denied" page.

I used other browsers to sign in to ensure the issue wasn't with the Navyfederal.org webpage. But I can sign in without issues there.

How can I revert to a previous version?

After updating to the latest version of Firefox (110.0.1) I can no longer sign in to my navy account. I've been using Firefox for years and never had an issue. Normally, when I sign in, it brings me to their dual authentication page. Now, I just get an "access denied" page. I used other browsers to sign in to ensure the issue wasn't with the Navyfederal.org webpage. But I can sign in without issues there. How can I revert to a previous version?
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cor-el
cor-el
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  • Top 10 Contributor
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"You don't have permission to access..." errors are characteristic of a firewall that protects the server against misuse and this firewall thinks something is suspicious about the HTTP request. If you use a proxy or VPN then try to use a direct connection. Select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

  • Settings -> General -> Network -> Connection -> Settings

You can try to clear the Cache and remove the Cookies for websites that cause problems via the padlock button or via "3-bar" Firefox menu button (Settings) to see if that fixes it.

I've seen cases where having enabled Resist Fingerprinting was causing this issue.

Start Firefox in Troubleshoot Mode to check if an extension is causing the problem.

If this all doesn't work then you can try "Forget About This Site" in the right-click context menu of an history item. Note that this removes saved passwords for this website as well.