Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I had to open a new Thunderbird account after a hard drive replacement. I saved my profile to external HD. I transferred it to my Profiles folder but the new TB does not default to it. How do I get this to work ?

  • 3 cavab
  • 0 have this problem
  • 28 views
  • Last reply by Matt

more options

I had to open a new Thunderbird account after a hard drive replacement. I saved my profile to external HD. I transferred it to my Profiles folder but the new TB does not default to it. How do I get this to work ?

I had to open a new Thunderbird account after a hard drive replacement. I saved my profile to external HD. I transferred it to my Profiles folder but the new TB does not default to it. How do I get this to work ?

All Replies (3)

more options

Using the tools>import is safer. Thunderbird needs to know the exact name of the profile and it's likely not the same as the one thunderbird is wanting to see -- unless you copied the thunderbird profile intact from old PC.

more options

Thank You david. It was, indeed, "tricky" trying to get the files from the "backup drive" into the Profiles folder. Apparently, something changed during the copy/paste routine that the newly downloaded TB file did NOT like. Tahnks Again for all your helpful posts herein. They have been quite helpful during this "trying" experience.

more options

Note you will loose ALL passwords using import. (I just learned that myself even though the bug is a year old.)