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e mails problems

  • 5 cavab
  • 2 have this problem
  • 1 view
  • Last reply by Matt

john922
john922
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Please can you help us, We have used thunderbird for many years. It updates automatically. We are sending email out to all different addresses, they are being received. However if we send an e mail to a G mail account it goes out and shows it gone but it does not reach the the g mail account . This is not just one person. this multiple g amil accounts. Our internet provider claims it is thunderbirds fault. Hope someone can help. John

Please can you help us, We have used thunderbird for many years. It updates automatically. We are sending email out to all different addresses, they are being received. However if we send an e mail to a G mail account it goes out and shows it gone but it does not reach the the g mail account . This is not just one person. this multiple g amil accounts. Our internet provider claims it is thunderbirds fault. Hope someone can help. John

All Replies (5)

david
david
  • Top 10 Contributor
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I have noticed that Gmail has tightened security recently, rejecting emails for various reasons. Do the messages get through when you send from web account?

john922
john922 Question owner
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Hi David, Yes if we use our webmail the messages get through. What does annoy us is that our service provider keeps saying it thunderbirds problem? They arn't will to explain why . All other emails go through via thunderbird. Many thanks John

Modified by john922

Chicks_Hate_Me
Chicks_Hate_Me
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I've seen in the past where gmail will block certain IP addresses. If you're on a system with shared accounts are hosted and one of the accounts is spamming, the IP shared at that host gets blocked for hours, days...

Not sure if that's the reason, but I've seen that happen.

Modified by Chicks_Hate_Me

john922
john922 Question owner
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Hi Chicks_hates, Can we find out if our ip address is spamming. We can send g mail from our web address but not from thunderbird, we did get some junk emails but deleted without opening. 

Apreciate any help given.

John

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Who is your mail provider? That is an essential when looking at delivery issues.

This is especially with some US based providers who appear incapable of understanding that they provide an SMTP service to submit emails to and have an obligation to support it when things go wrong. That is not any application support, it is support of their SMTP server being misconfigured or blacklisted for spam. Unfortunately the US pop up very frequently in SPAM discussions because their SPAM legislation is so poor that marketing they consider legitimate the rest of the world blocks as spam.

You can check the SMTP server against some of the blacklisting services. I personally find these folk to be fairly comprehensive https://www.spamhaus.org/