Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

THUNDERBIRD EMAIL

  • 3 cavab
  • 0 have this problem
  • 1 view
  • Last reply by christ1

more options

I have noticed on the latest version of THUNDERBIRD that when I go to delete a number of selected emails from my email account I get popup notification on the top bar that says " ( Thunderbird not responding )". I hadnt noticed this happening before and Thunderbird now seems ...a bit slow.

I have noticed on the latest version of THUNDERBIRD that when I go to delete a number of selected emails from my email account I get popup notification on the top bar that says " ( Thunderbird not responding )". I hadnt noticed this happening before and Thunderbird now seems ...a bit slow.

All Replies (3)

more options

What is your anti-virus software?

more options

christ1: I actually use two: NORTON 360 and MALWAREBYTES. Although I would have to say I didnt seem to have the "Thunderbird not responding" popup in the previous latest version of THUNDERBIRD; it only appeared after the latest upgrade. It seems not to be consistent; some days or during the day it, THUNDERBIRD, will work quickly when selecting emails for deleting..then the next day or later in the day I will select emails and try to delete them then it seems to hang and I get the popup. I see on the sidebar here SEE ALSO: "Thunderbird slow, unusable. CAUSE: Windows/Microsoft Defender" I will take a look at that link and see what it says. Thanks.

more options

Using three anti-virus/malware scanner simultaneously is a bad idea. I'd settle for Microsoft Defender and get rid of Norton and Malwarebytes.

These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile