Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

cannot download pdf files from internet and from email attachments

  • 1 cavab
  • 1 has this problem
  • 12 views
  • Last reply by jonzn4SUSE

weloveusa
weloveusa
more options

For weeks now I have been unable to download pdf files that are either on the web or received as an attachment in an email. I get the message "Original file downloaded. Error:Could not contact server". When I look in the downloads in the top right hand side of firefox it shows the name of the document I tried to download and then "failed". When I look in the Windows Explorer download folder it is empty. I had been blaming "Zonealarm NextGen" but I just used Microsoft Edge and had no difficulty downloading both of the files (one from the web and one that was an attachment) that I could not download yesterday using Firefox. I hope there is a simple solution, as I hate to give up using Firefox. Appreciate any help. Thank you.

For weeks now I have been unable to download pdf files that are either on the web or received as an attachment in an email. I get the message "Original file downloaded. Error:Could not contact server". When I look in the downloads in the top right hand side of firefox it shows the name of the document I tried to download and then "failed". When I look in the Windows Explorer download folder it is empty. I had been blaming "Zonealarm NextGen" but I just used Microsoft Edge and had no difficulty downloading both of the files (one from the web and one that was an attachment) that I could not download yesterday using Firefox. I hope there is a simple solution, as I hate to give up using Firefox. Appreciate any help. Thank you.
Attached screenshots

All Replies (1)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

You see Zonealarm in the screenshot. Disable it and any add-on you may have installed, reboot, and try again. Also try with Firefox in Safe Mode. https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104

I have no issues downloading pdfs. see screenshot Try this site and see what happens. https://www.irs.gov/downloads/irs-pdf

Modified by jonzn4SUSE