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uninstall and reinstall

  • 5 cavab
  • 0 have this problem
  • 15 views
  • Last reply by Terry

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I am unable to log into Google Drive using Firefox (W11) Google wants me to uninstall and reinstall FF

There's quite a few help articles that leave me with a queasy feeling. I have saved passwords, extensions and a huge number of bookmarks. I don't want to lose anything (partly because I don't think this will solve the problem)

I'd appreciate a step-by-step on how to FULLY backup prior to uninstall/reinstall. Also, if there is anything special about how to unintall other than using the Windows uninstall. And, if there's something I'm going to have to do to get my passwords, extensions and bookmarks back.

I am unable to log into Google Drive using Firefox (W11) Google wants me to uninstall and reinstall FF There's quite a few help articles that leave me with a queasy feeling. I have saved passwords, extensions and a huge number of bookmarks. I don't want to lose anything (partly because I don't think this will solve the problem) I'd appreciate a step-by-step on how to FULLY backup prior to uninstall/reinstall. Also, if there is anything special about how to unintall other than using the Windows uninstall. And, if there's something I'm going to have to do to get my passwords, extensions and bookmarks back.

All Replies (5)

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Why should you do that? I don't think it will solve the problem.

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What happens when you try to log into G drive?

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An easy way to test a new profile is to install Developer Edition and see if the problem still occurs there.

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TyDrainu, I agree, but Google won't provide further diagnostic help if I don't do this. Idiotic, but they are adhering to the script and nothing I've said in response has changed their behavior

Terry, The login process starts, the circle spins, nothing happens, it times out and I'm told to try again Works fine with Chrome and Edge

Uninstall and reinstall.... Still would like to know how to do this without losing a lot of setting, preferences, etc. so-called help articles require advanced knowledge which I do not have.

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