Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

removed secondary email still being considered as connected to account

  • 1 cavab
  • 0 have this problem
  • 2 views
  • Last reply by cor-el

more options

Hello,

I am in the process of trying to fully migrate to Firefox from previously using both Firefox and Chrome. I wished to remove the secondary email on my primary Firefox account so that I could create a new, separate account to use with a second Firefox installation, because I would prefer to keep all profiles separate as well as sync them across different devices.

After removing the secondary email from my account however, I am unable to use it to create a new account. I keep getting the message that I simply need to "log in", and when I try the reset password option it tells me I must use my primary email to reset my account, indicating that my emails are still linked in the system in spite of my supposed deletion of one.

I would sincerely appreciate if anyone could help me with this issue.

Thank you very much for your help, and for your continued fight for privacy online.

Hello, I am in the process of trying to fully migrate to Firefox from previously using both Firefox and Chrome. I wished to remove the secondary email on my primary Firefox account so that I could create a new, separate account to use with a second Firefox installation, because I would prefer to keep all profiles separate as well as sync them across different devices. After removing the secondary email from my account however, I am unable to use it to create a new account. I keep getting the message that I simply need to "log in", and when I try the reset password option it tells me I must use my primary email to reset my account, indicating that my emails are still linked in the system in spite of my supposed deletion of one. I would sincerely appreciate if anyone could help me with this issue. Thank you very much for your help, and for your continued fight for privacy online.

Modified by blip the blop

All Replies (1)

more options

Are you doing this in a new profile that has never been used with Sync in case this makes a difference ?