Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

SPAM Email Folder

  • 1 cavab
  • 0 have this problem
  • 16 views
  • Last reply by sfhowes

more options

The emails in the spam folder fail to delete after the desired expiration date. In account settings 'Junk Settings / Automatically delete junk mail older than x days' I select the desired expiration days but emails do not delete. Alternatively, I have changed the Retention Policy properties on the folder to deselect the 'Use my account settings and selected 'Delete messages more than x days' Still doesn't work. I have also repaired the folder but regardless nothing works. I have used SpamAssassin and SpamPal as the preferred program and that makes no difference. Any solution?

The emails in the spam folder fail to delete after the desired expiration date. In account settings 'Junk Settings / Automatically delete junk mail older than x days' I select the desired expiration days but emails do not delete. Alternatively, I have changed the Retention Policy properties on the folder to deselect the 'Use my account settings and selected 'Delete messages more than x days' Still doesn't work. I have also repaired the folder but regardless nothing works. I have used SpamAssassin and SpamPal as the preferred program and that makes no difference. Any solution?

All Replies (1)

more options

A folder that is named Spam is controlled by the mail provider (TB uses Junk), so try and set the properties through webmail settings.