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Cannot send email

  • 3 cavab
  • 0 have this problem
  • 2 views
  • Last reply by david

memalone
memalone
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Greetings! This morning, I suddenly cannot send emails. I am using Tbird 120.0 for my Spectrum Road Runner account. No problem receiving emails and no problem getting onto webmail where I can send and receive. And I am getting this error message when I attempt to send:

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout005.msg.pkvw.co.charter.net cmsmtp Connection Rejected - see http://www.spamhaus.org/query/ip/76.37.3.140 AUP#Out-1220.

I've checked my account settings and don't see anything untoward and have changed nothing. Admittedly, I am no expert but have done my best to check on FAQs and possible similar sounding issues.

Any thoughts?

Many thanks for any ideas and/or solutions.

Greetings! This morning, I suddenly cannot send emails. I am using Tbird 120.0 for my Spectrum Road Runner account. No problem receiving emails and no problem getting onto webmail where I can send and receive. And I am getting this error message when I attempt to send: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout005.msg.pkvw.co.charter.net cmsmtp Connection Rejected - see http://www.spamhaus.org/query/ip/76.37.3.140 AUP#Out-1220. I've checked my account settings and don't see anything untoward and have changed nothing. Admittedly, I am no expert but have done my best to check on FAQs and possible similar sounding issues. Any thoughts? Many thanks for any ideas and/or solutions.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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Your IP is being blocked by your email provider. So you'll have to talk to your email provider. This has got nothing to do with Thunderbird.

memalone
memalone Question owner
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Thank you for your quick reply! Of course, when I spoke to Spectrum they said there was nothing they could do about it and said I needed to speak with Thunderbird.

Back to Spectrum...

david
david
  • Top 10 Contributor
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Predictable. Spectrum see no evil, hear no evil. I suggest you look at your SMTP authentication settings. That is listed as one of the possible problem areas. can you post a full screenshot of that pane? It 'may' be part of the problem.