Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sending Email Error AUP#Out-1020

  • 1 cavab
  • 0 have this problem
  • 15 views
  • Last reply by Matt

more options

Help on sending email received this. Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout006.msg.chrl.nc.charter.net cmsmtp 216.131.75.10 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1020. Spectrum said it would resolve itself in 24 to 48 hours. Now sure about that. Any helpful knowledge would be greatly appreciated!!!

Help on sending email received this. Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout006.msg.chrl.nc.charter.net cmsmtp 216.131.75.10 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1020. Spectrum said it would resolve itself in 24 to 48 hours. Now sure about that. Any helpful knowledge would be greatly appreciated!!!

All Replies (1)

more options

Your mail is refused by Spectrum because "This email account has limited access to send emails based on suspicious activity. Blocks will expire based on the nature of the activity. If you’re a Spectrum customer, contact us to remove the block."

The contact us link goes to https://www.spectrum.net/contact-us

Fundamentally your provider has limited you account because they think you are sending spam. That is why it will resolve itself in 24 to 48 hours. The computer system probably automatically limit and removes the limitation based on time since last limit imposed.

Interesting they encourage you to contact them to have the block removed and when you do they say it will fix itself in a day or two.

The IP address mentioned 216.131.75.10 however appears to be issued to strong technologies. https://ipinfo.io/216.131.75.10 If you are sending from a non spectrum IP address, work perhaps, that might be a big part in their decision your activity is suspicious. But I think you just need to ask on the contact us line and get them to fully explain it to you, as really I can research some stuff, but I am not privy to the use policies at Spectrum. Only the can explain what their customer policies are.