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We cannot send emails to Hotmail or Outlook accounts

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  • Last reply by david

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We are unable to send any emails to a Hotmail or Outlook email address. They bounce back as undeliverable. Can you please let me know how to resolve this?

We are unable to send any emails to a Hotmail or Outlook email address. They bounce back as undeliverable. Can you please let me know how to resolve this?

All Replies (5)

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It may help to see a screenshot of your account pane, your incoming server pane and your SMTP server pane.

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Let me know if I am missing a screen shot you need to look at

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My first observation is that port 587 is usually associated with authentication, such as STARTTLS (or maybe SSL/TLS - whatever works). Many email hosts want confirmation that this is a legit account. There may be more, but that is my first thought. This should be set for all of the SMTP server setups.

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So it sounds like you want me to use STARTTLS as the authentication methgod in the outgoing SMTP. I changed to that & The email still bounced back to me with the following:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

 louislyons@msn.com
   host msn-com.olc.protection.outlook.com [104.47.51.225]
   SMTP error from remote mail server after pipelined end of data:
   550 5.7.1 Unfortunately, messages from [216.154.220.159] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [AM7EUR03FT050.eop-EUR03.prod.protection.outlook.com 2024-01-31T19:06:17.823Z 08DC225BC7DEE090]
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Well, the suggestion for STARTTLS was just my first thought, since it seems authentication is a likely problem and you are sending unauthenticated messages. The solution might be port 465 and SSL/TLS. I don't know the defined settings of your email provider, and even those may be wrong, as we see that issue daily. The error message is a wide one: 550 7.2.1 - more info at https://sendlayer.com/docs/error-550-5-7-1-unauthorized-email-rejection/ your email provider is on a black list, so I would start there. We have seen many posts where the sender's email address is self-hosted and does not have appropriate DKIM and/or SPF settings on the server -- something only the email provider can do or the account owner with direct access to cpanel.