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Thunderbird does not recognize password

  • 2 cavab
  • 0 have this problem
  • 10 views
  • Last reply by sfhowes

Linus Sora
Linus Sora
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I continually received the following pop up window "Sending of password for user ######@hotmail.com did not succeed. Mail server pop3.live.com responded: Authentication failure: unknown user name or bad password."

How do I fix?

I continually received the following pop up window "Sending of password for user ######@hotmail.com did not succeed. Mail server pop3.live.com responded: Authentication failure: unknown user name or bad password." How do I fix?

All Replies (2)

david
david
  • Top 10 Contributor
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This might be an incorrect password or incorrect server setting. I think microsoft accounts need app password. It may help to also post screenshot of server settings.

sfhowes
sfhowes
  • Top 25 Contributor
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MS accounts don't need app passwords unless the mail app doesn't support OAuth authentication.

Use these settings for hotmail/outlook.com/live accounts:

https://support.mozilla.org/en-US/questions/1417298#answer-1588949