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No sync since re install

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  • Last reply by cor-el

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My firefox crash, I uninstall and re-install. i logged to my Mozilla account and the sync does not work. I don't have my password or my bookmark.

I still have everything on my phone How can I force the sync or retrieve data in an xml/csv file ?

My firefox crash, I uninstall and re-install. i logged to my Mozilla account and the sync does not work. I don't have my password or my bookmark. I still have everything on my phone How can I force the sync or retrieve data in an xml/csv file ?

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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Helpful?

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Did you previously create a CSV backup of the logins (username and password)?

You may need to enable Import from CSV in the Password Manager (about:logins) in about:config if this menu item currently is hidden.

You can refresh the about:logins page or close and restart Firefox to make the "Import from a File" menu item appear in the three-dot menu on about:logins.

For future use, see:

Helpful?

Sual ver

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