Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My browser will not play most videos including mp4

more options

I have windows 10 and the latest update of firefox and many normal mp4 videos and videos of other formats will not play. I do not understand why or how to fix it please help

I have windows 10 and the latest update of firefox and many normal mp4 videos and videos of other formats will not play. I do not understand why or how to fix it please help

All Replies (2)

more options

Were you able to before?

Do you by chance have a N or KN edition of Windows 10 ?. If so then you may need to have media feature pack installed.

https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows

Helpful?

more options

No I have basic Home edition no weird versions. It is just Basic windows 10 home edition.

Helpful?

Sual ver

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.