Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Strange characters when receiving internal emails

  • 3 cavab
  • 2 have this problem
  • Last reply by inaki3

inaki3
inaki3
more options

Hi, when we send an email to our customers using accents or special characters (like letter Ñ, as we are in spain) when receiving it we can see black squares with ??? , see attached screenshot.

Can anyone help please?!?!

It's urgent

Hi, when we send an email to our customers using accents or special characters (like letter Ñ, as we are in spain) when receiving it we can see black squares with ??? , see attached screenshot. Can anyone help please?!?! It's urgent
Attached screenshots

Chosen solution

Same problem. I resolved changing in advanced config (ajustes->general->configuración avanzada) mail.strictly_mime to true

Read this answer in context 👍 1

All Replies (3)

max161
max161
more options

Hi,

We have same problem in arround 30 instances since last updates. We have forced pure HTML and temporaly works, but when add a reply by Outlook issue appears again.

Helpful?

Miguel Anxo Otero Landín
Miguel Anxo Otero Landín
more options

Seçilmiş Həll

Same problem. I resolved changing in advanced config (ajustes->general->configuración avanzada) mail.strictly_mime to true

Helpful?

inaki3
inaki3 Question owner
more options

Miguel Anxo Otero Landín dijo
Same problem. I resolved changing in advanced config (ajustes->general->configuración avanzada) mail.strictly_mime to true

It worked PERFECTLY!! Really thanksss

Helpful?

Sual ver

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.