The thumbnail fails to load, displaying a black screen on the user's first visit to the page
I am reaching out to seek assistance with a recurring issue we are experiencing in the Mozilla Firefox browser.
Issue Description: On the user's first visit to the page, the thumbnail fails to load and displays a black screen instead of the intended image. This issue is observed specifically in Firefox, while the same functionality works seamlessly across other browsers.
Steps to Reproduce: Open our webpage in Mozilla Firefox. Ensure it is the first visit (clear cache if necessary). Observe the thumbnail image section.
Expected Behavior: The thumbnail should load and display the intended image correctly.
Actual Behavior: The thumbnail displays a black screen instead.
Troubleshooting Steps Taken: Verified server response and headers; no anomalies found. Checked CORS policies and ensured they are configured correctly. Tested in other browsers (Chrome, Edge, etc.), where the issue does not occur.
Request for Assistance: Could you please help us identify if this issue is related to:
Any specific Firefox rendering engine behavior? Known bugs or limitations in handling thumbnails or images on the first load? Additional configurations we might need to implement for Firefox compatibility?
provide the solution on the issues i have atteched the page link as belowhttps://globalstep.com/art-page-revised-v6/
All Replies (3)
That URL redirects to google.com - can you provide some access, or some additional information? Is the thumbnail a thumbnail for a video element? Is it an image? To have a chance of helping, we need to be able to access the page or a reduced testcase. Thanks
Modified by James
This works for me on Android and Linux. Wild guess but if it happens with other sites too, does it improve if you go to about:config and set gfx.color_management.mode to 0 and restart? If so it might be a broken ICC profile.
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