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Firefox downloaded with a virus cannot remove program from my computer.Have tried normal removing i.e control panel remove program I am a new user

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  • 14 have this problem
  • 12 views
  • Last reply by liamo777

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Firefox has a virus attached. I download without an anti virus program in place.I now cannot remove current version of mozilla 3.6.3 from my computer. I've tried =control panel= add and remove programs nothing happens. I have all kind of problems trying to open mozilla and it constantly freezes and almost ever session displays restore session box. I would like to be able to remove this version and download again with anti-virus in place. I am new to using a computer and a lot of what I do is trial an error but I have always been able to add &remove programs. Thank you

This happened

Every time Firefox opened

== I downloaded

Firefox has a virus attached. I download without an anti virus program in place.I now cannot remove current version of mozilla 3.6.3 from my computer. I've tried =control panel= add and remove programs nothing happens. I have all kind of problems trying to open mozilla and it constantly freezes and almost ever session displays restore session box. I would like to be able to remove this version and download again with anti-virus in place. I am new to using a computer and a lot of what I do is trial an error but I have always been able to add &remove programs. Thank you == This happened == Every time Firefox opened == I downloaded

All Replies (3)

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Help->Troubleshooting information

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Help->Troubleshooting information

Find on this page this part of table

Build Configuration about:buildconfig

click "about:buildconfig" link

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(separately from contents of previous page)


If possible, give link to the web-page from which you downloaded Firefox.


Are you opening Add&Remove programs as the same user which installed Firefox?


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not applicable

Modified by stabor2o

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Download a programe named WinDerStat and run it, then find any item you wish to get rid of from the complete list of items on computer, its pretty easy............liamo777