We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

how do i remove firefox it is not in my add/remove files

  • 1 cavab
  • 1 has this problem
  • 4 views
  • Last reply by TXGuy

AnonymousUser
AnonymousUser
more options

I think my system has been attacked,i cannot access pages that i have always accessed,when i go to these pages i am directed to mallicious sites,not the original sites,and i cannot access the real sites,no matter what i do,even if i use IE,i am either directed to malicious sites,or it says the page does not exist,I have scanned for malicious software cant find anything please help

This happened

Every time Firefox opened

I think my system has been attacked,i cannot access pages that i have always accessed,when i go to these pages i am directed to mallicious sites,not the original sites,and i cannot access the real sites,no matter what i do,even if i use IE,i am either directed to malicious sites,or it says the page does not exist,I have scanned for malicious software cant find anything please help == This happened == Every time Firefox opened

All Replies (1)

TXGuy
TXGuy
more options

First, consider scanning your system for malware; see below.

Second, Firefox is listed in Add or Remove programs as "Mozilla Firefox". See: http://support.mozilla.com/en-US/kb/uninstalling+Firefox https://support.mozilla.com/en-US/kb/Backing+up+your+information http://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile

Malware Install, update and run these programs in this order. They are all free for personal use, but some have limited functionality in the "free mode", but those are features you really don't need to find and remove the problem that you have. (Not all programs detect the same Malware.)

Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php SuperAntispyware - http://www.superantispyware.com/ AdAware - http://www.lavasoftusa.com/software/adaware/ Spybot Search & Destroy - http://www.safer-networking.org/en/index.html Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx Dr. Web Cureit - http://www.freedrweb.com/cureit/

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: http://www.spywarewarrior.com/index.php http://forum.aumha.org/ http://www.spywareinfoforum.com/ http://bleepingcomputer.com

Other Issues: to correct security/stability issues

Update Shockwave for Director: your ver. 11.0; current ver. 11.5.7.609 (important security update released 2010-05-11; see http://www.adobe.com/support/security/bulletins/apsb10-12.html NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player. SAVE the installer to your hard drive (Desktop is a good place so you can find it). When the download is complete, exit Firefox (File > Exit), locate and double-click in the installer you just downloaded, let the install complete. IMPORTANT: I have found it wise to always restart your system after doing anything with Adobe products. See: Installing Shockwave