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Can't Upload PDF files on Docusign.com

  • 1 cavab
  • 14 have this problem
  • 13 views
  • Last reply by AlleyKat

AnonymousUser
AnonymousUser
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When I try to upload a PDF file on Docusign.com with Firefox (not i.E., or Safari. Obvious browser problem) the following error message appears: "Our system has encountered a problem when trying to convert this file to PDF. If this problem continues, please try converting this file to PDF by other means, then upload the file again. For more information please see our knowledge base"

URL of affected sites

http:www.docusign.com/

When I try to upload a PDF file on Docusign.com with Firefox (not i.E., or Safari. Obvious browser problem) the following error message appears: "Our system has encountered a problem when trying to convert this file to PDF. If this problem continues, please try converting this file to PDF by other means, then upload the file again. For more information please see our knowledge base" == URL of affected sites == http:www.docusign.com/

All Replies (1)

AlleyKat
AlleyKat
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The same problem and a possible solution is mentioned in this thread in the DocuSign forums - seems to be a small settings problem in the Adobe Reader plugin.