We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Where is the set up wizard?

more options

I uninstalled firefox in order to download a clean version but don't get to the set up wizard. I recently encountered a trojan horse that caused me to quarantine certain archive functions. What do I look for and how do I fix this?

Firefox was "not responding" so I rebooted in safe mode to scan for viruses. I found that I couldn't install. I downloaded a service pack from MS for an installer and now I can download firefox (apparently) but can't see it on the control panel or in icon form, and can't access the set up wizard.

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

I uninstalled firefox in order to download a clean version but don't get to the set up wizard. I recently encountered a trojan horse that caused me to quarantine certain archive functions. What do I look for and how do I fix this? == Firefox was "not responding" so I rebooted in safe mode to scan for viruses. I found that I couldn't install. I downloaded a service pack from MS for an installer and now I can download firefox (apparently) but can't see it on the control panel or in icon form, and can't access the set up wizard. == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

All Replies (5)

more options

When you download Firefox, you are downloading the installer. You then have to run the installer that you downloaded to install Firefox. See How to install Firefox on Windows

more options

My problem was that the set up wizard never showed up, though I downloaded several times to replicate the problem. Though downloaded, firefox never showed up as a download or as an icon, and neither did the wizard.

more options

Are you downloading from http://getfirefox.com/ ?

more options

yes it just simply never appears. nothing on a search either thinking it might be someplace in "downloads" etc NOTHING

more options

this is exactly my challenge i have vista home premium 64bit and i am wondering what this thing would look like in 64 bits and pieces. ha