Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

firefox freezes entire computer as it tries to reopen windows that caused it to crash. How to restart Firefox with a blank tab?

  • 1 cavab
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

AnonymousUser
AnonymousUser
more options

When Firefox is "improperly shutdown" or crashes, and I try to restart it, it tries to recover the windows / tabs from previous session (one of which probably caused the crash), this causes my entire computer to freeze up. It also freezes up even when I try to start Firefox in "Safe Mode." Uninstalling and then re-installing does not seem to help. Any ideas?

Crash ID(s)

cc2afdf1-fd67-41d0-9ad9-3c2e62100218

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

When Firefox is "improperly shutdown" or crashes, and I try to restart it, it tries to recover the windows / tabs from previous session (one of which probably caused the crash), this causes my entire computer to freeze up. It also freezes up even when I try to start Firefox in "Safe Mode." Uninstalling and then re-installing does not seem to help. Any ideas? == Crash ID(s) == cc2afdf1-fd67-41d0-9ad9-3c2e62100218 == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Set the pref browser.sessionstore.max_resumed_crashes to 0 on the about:config page to get the about:sessionrestore page immediately with the first restart after a crash has occurred or the Task Manager was used to close Firefox.

See: https://wiki.mozilla.org/Session_Restore#Preferences http://kb.mozillazine.org/Browser.sessionstore.max_resumed_crashes

See also http://kb.mozillazine.org/Session_Restore#Firefox_keeps_crashing_after_restoring_a_session