Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I downloaded a file in Firefox and it will not let me open it. It did say the download was complete! what can I do?

  • 1 cavab
  • 1 has this problem
  • 18 views
  • Last reply by cor-el

more options

Why is firefox download not allowing me to open files I have downloaded when it says the download was complete.

This happened

Not sure how often

== I downloaded files yesterday and today

Why is firefox download not allowing me to open files I have downloaded when it says the download was complete. == This happened == Not sure how often == I downloaded files yesterday and today

All Replies (1)

more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. Do not forget to re-enable the scanning in your anti-virus software after you are finished with downloading and installing. .......... See http://kb.mozillazine.org/Unable_to_save_or_download_files (Disable virus scanning in Firefox preferences - Windows)