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Firefox won't crashes when I try to open it, even in safe mode - Crash ID: bp-f71c18f5-31fd-4913-98af-a2f6e2100715

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  • Last reply by Moses

AnonymousUser
AnonymousUser
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Firefox crashes whenever I try to open it. It does the same thing in safe mode. I was using Firefox 15 hours ago, put my computer to sleep and went to sleep and then to work. And now it is not working.

Details of error message: BuildID: 20100625231939 CrashTime: 1279234967 InstallTime: 1277786953 ProductName: Firefox SecondsSinceLastCrash: 688 StartupTime: 1279234967 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.6


Crash ID(s)

Crash ID: bp-f71c18f5-31fd-4913-98af-a2f6e2100715

Firefox crashes whenever I try to open it. It does the same thing in safe mode. I was using Firefox 15 hours ago, put my computer to sleep and went to sleep and then to work. And now it is not working. Details of error message: BuildID: 20100625231939 CrashTime: 1279234967 InstallTime: 1277786953 ProductName: Firefox SecondsSinceLastCrash: 688 StartupTime: 1279234967 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.6 == Crash ID(s) == Crash ID: bp-f71c18f5-31fd-4913-98af-a2f6e2100715

All Replies (3)

Moses
Moses
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Can you give me another crash report that was submitted around the same time as this one? Go to the address about:crashes and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.

AnonymousUser
AnonymousUser Question owner
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I have the same problem, but I'm using a Mac OS X (10.5.8) Here's the error report:

Signature XUL@0xc0527c UUID 669c31b3-87ef-4fdc-a230-543202100716 Time 2010-07-16 13:37:28.5550 Uptime 1 Last Crash 80 seconds before submission Install Age 1724437 seconds (2.9 weeks) since version was first installed. Product Firefox Version 3.5.10 Build ID 20100504085753 Branch 1.9.1 OS Mac OS X OS Version 10.5.8 9L31a CPU ppc CPU Info Crash Reason EXC_BREAKPOINT / EXC_PPC_BREAKPOINT Crash Address 0x8fe0105c User Comments Processor Notes WARNING: Json file missing Add-ons EMCheckCompatibility False

Moses
Moses
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beth:

If you think you're having the same problem, it's best to start a new thread. https://support.mozilla.com/forum/1?openpost=1

That way, you can get help that is specific to your setup.