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I get "Our apologies — streaming is not supported on this browser" from Netflix instant play, but I have resources to spare, so that's not the problem; it works with IE, but not Firefox

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  • 33 have this problem
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  • Last reply by Ripley

Ripley
Ripley
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I get the following message when trying to use Netflix Instant Play from my PC -- Our apologies — streaming is not supported on this browser. Complete System Requirements

To watch instantly, you'll need a computer that meets the following minimum requirements: 

   * Windows
         o Windows XP with Service Pack 2, Vista or Windows 7
         o Internet Explorer 6.0 or higher; or Firefox 2 or higher
         o 1.2 GHz processor
         o 512 MB RAM

I have more than enough resources, am running FF 3.6.10. I do not have the same problem with IE on the same machine, and my laptop, which has less ram and a slower chip, also works great.

I get the following message when trying to use Netflix Instant Play from my PC -- Our apologies — streaming is not supported on this browser. Complete System Requirements To watch instantly, you'll need a computer that meets the following minimum requirements: * Windows o Windows XP with Service Pack 2, Vista or Windows 7 o Internet Explorer 6.0 or higher; or Firefox 2 or higher o 1.2 GHz processor o 512 MB RAM I have more than enough resources, am running FF 3.6.10. I do not have the same problem with IE on the same machine, and my laptop, which has less ram and a slower chip, also works great.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Your UserAgent is missing the code that says your browser is Firefox 3.6.10 .
See this:
https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

Ripley
Ripley Question owner
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That fixed it. Thanks very much.