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When opening DOCX files the filename is appended with .DOC extension and fail to open in Word

  • 2 cavab
  • 46 have this problem
  • 4 views
  • Last reply by hovissimo

diewrecked
diewrecked
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When trying to open DOCX files Firefox appends a ".DOC" to the end of them and then Word fails to open them saying "Word cannot start the converter mswrd632.wpc" (using Office 2003 with the Office 2007 Compatibility Pack) - however if I SAVE the file first it saves fine as a DOCX and opens fine in Word.

Any ideas please?

When trying to open DOCX files Firefox appends a ".DOC" to the end of them and then Word fails to open them saying "Word cannot start the converter mswrd632.wpc" (using Office 2003 with the Office 2007 Compatibility Pack) - however if I SAVE the file first it saves fine as a DOCX and opens fine in Word. Any ideas please?

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

hovissimo
hovissimo
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What's happening here is that Firefox sees the mime type for the application (application/msword) and identifies it as a Word document. However, FF doesn't recognize the new(ish) docx extentions, and appends the .doc .

Now, when FF hands the file off to Word for Word to open, Word only looks at the extension (.doc) and tries to open the file as if it were of the older format.

I don't experience this problem myself with the default settings after installation, I'm going to assume that something's been tweaked in your FF installation. I would recommend checking your settings in Tools > Options > Applications