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Software Update prompt won't go away

  • 1 cavab
  • 16 have this problem
  • 2 views
  • Last reply by cor-el

bigscottyz
bigscottyz
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It just says "downloading update" and "connecting to the server" forever with a hide box that comes up periodically to request software update again.

It just says "downloading update" and "connecting to the server" forever with a hide box that comes up periodically to request software update again.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder: 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)

C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\updates