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Firefox crashes when I try to reset the master password using chrome://pippki/content/resetpassword.xul

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  • Last reply by TonyE

sanjits
sanjits
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  1. Question

Firefox 3.6.10 on Windows 7 crashes when I try to reset the master password using chrome://pippki/content/resetpassword.xul. Is there an alternate way of resetting the master password?

# Question Firefox 3.6.10 on Windows 7 crashes when I try to reset the master password using chrome://pippki/content/resetpassword.xul. Is there an alternate way of resetting the master password?

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TonyE
TonyE
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You can delete the 2 files that contain password details, they will be re-created automatically. First open the profile folder, for details of how to find it see the profiles article. Now close Firefox and delete key3.db and signons.sqlite. If there are files called signons.txt, signons2.txt and signons3.txt you can delete those as well, they are from earlier versions of Firefox.