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Menu bar only has File, Edit, View, History, Bookmarks and is missing "Tools" and "Help"

  • 2 cavab
  • 3 have this problem
  • 3 views
  • Last reply by cor-el

mcvcote
mcvcote
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First the entire menu bar was missing. I was able to retrieve it as per recommendations on your website. But now, "Tools" and "Help" are missing but all others are there. How do I retrieve them? Is this a result of my employer blocking these from being downloaded? Is that even possible?

First the entire menu bar was missing. I was able to retrieve it as per recommendations on your website. But now, "Tools" and "Help" are missing but all others are there. How do I retrieve them? Is this a result of my employer blocking these from being downloaded? Is that even possible?

All Replies (2)

TonyE
TonyE
  • Moderator
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Your employer may have removed those menu items. You can check to see if an extension is causing this problem, to do that start Firefox in Firefox safe mode, if the other menu items return then an extension is the cause of the problem, in which case follow the instructions in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Other things that need attention:

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  1. Java Plug-in 1.5.0_22 for Netscape Navigator (DLL Helper)
  2. Shockwave Flash 10.1 r53

Update the Java plugin to the latest version.

Update the Flash plugin to the latest version.

Update the Shockwave for Director plugin to the latest version.