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after installing microsoft.net firefox will not open (error platform version 1.9.2.8 not compatable with 1.9.2.10)

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  • Last reply by TonyE

stephenfletcher
stephenfletcher
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i try to open the application as usual but i get an error message from XUL runner see troubleshoot below and the application does not run at all.. on restarting the computer, the problem does not resolve itself

i try to open the application as usual but i get an error message from XUL runner see troubleshoot below and the application does not run at all.. on restarting the computer, the problem does not resolve itself

All Replies (1)

TonyE
TonyE
  • Moderator
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Re-installing Firefox should fix this.

  1. Download the latest version of Firefox from http://www.mozilla.com/
  2. Uninstall your current version of Firefox, do not select the option "Remove my Firefox personal data and customizations"
  3. Delete the Firefox installation directory, default location on 32 bit Windows is C:\Program files\Mozilla Firefox
  4. Install Firefox again

Doing the above will not remove your Firefox use data such as bookmarks, but to be safe you should back them up first. For details see Profile backup - MozillaZine Knowledge Base