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updater seemed to fail. Firefox will not load any longer. Tried uninstalling, but cannot successfully download Firefox

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  • 8 have this problem
  • Last reply by cor-el

ljschofer
ljschofer
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Have used Firefox for several years. Latest update came automatically. First I got message that updater failed. Now Firefox refuses to load. I uninstalled and tried to download again. Still failure.

Have used Firefox for several years. Latest update came automatically. First I got message that updater failed. Now Firefox refuses to load. I uninstalled and tried to download again. Still failure.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See http://kb.mozillazine.org/Software_Update (Software Update not working properly)

Remove the files in the updates and updates\0 folder: 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)
  • Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data when uninstalling.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.